Support

Do you have any questions, or just want to chat? Reach me out at [email protected] or ask us on Discord Community Channel!

Most questions usually are already answered below.

Have feature request? Take a look here for community based requests!

General (macOS)

I have performance issue with Session on Mac. It's laggy.

Account and subscription

I have subscribed and paid to Session but my status is free

I have Setapp and my iOS says that I'm still free

Is there any student discount?

I want to delete my account

Synchronization

Session doesn't sync between devices

Syncing between iOS and macOS didn't work well. Notifications and Widget on iOS have stale data unless the app is opened.

Stopping Session on Mac doesn't automatically stop Session on iOS devices

Notification

I didn't get notification when Session has ended!

There's no sound notification when Session has ended!

I kept getting notifications on my iOS devices!

Calendar

My calendars didn't show on Session Calendar

Session events didn't show on Apple Calendar

Can I see my Sessions on Google Calendar

Category

How can I delete a category?

Why can't I archive "No category"

Website Blocker (macOS)

The website blocker doesn't work

It doesn't work on browsers like Firefox

AppleScript (macOS)

How can I set do not disturb mode when session started and ended?

My AppleScript doesn't trigger

Mac

My Session menubar disappear even when the app is open

I have stage manager turned on. Session window behavior is weird.

Apple Shortcut (Monterey+ and iOS 14+)

How can I integrate Shortcut with Session

How do I get intention, category, notes, etc when Shortcut is ran?

How can I automatically disable notification on all devices?

I kept getting "Count not find the shortcut 'error_name'

Apple Shortcut doesn't run on Monterey!

Apple Shortcut doesn't run on iOS when my app is not active

Widget

Widget is not shown on Widget List

Known issue (Big Sur)

  • Focus input management is abysmal (impossible to fix)
  • Calendar always start from 00:00, should've auto scroll to `now` or recent calendar (impossible to fix)

Known issue (Catalina)

  • No keyboard shortcut (impossible to fix)
  • Focus input management is abysmal (impossible to fix)
  • Analytics page is slow (impossible to fix)
  • Calendar always start from 00:00, should've auto scroll to `now` or recent calendar (impossible to fix)
  • Some icon are not shown (too much effort to fix)
  • UI are blocky (rounded corner crash in Catalina)

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